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Windsor Clinic

Main Branch

 

Alma Medica

47 Alma Road, Windsor

Berkshire

SL4 3HH

 

Appointments: 01753 668878

e: appointments@theskinclinic.com

Reception Desk: 01753 868754

e: info@theskinclinic.com

Texts: 07990012860

Parking: Available on-site and on-street.

Cardiff Clinic

Monthly Clinic

 

Cyncoed Medical Centre

Dartington Drive,

Pontprennau, Cardiff

CF23 8SQ

Appointments: 02920 782628

e: appointments@theskinclinic.com

Reception Desk: 02920 764611

e: info@theskinclinic.com

Texts: 07990012860

Parking: On-site.

CONTACT US

The Wellfield Skin Clinic

Alma Medica

47 Alma Road, Windsor

Berkshire SL4 3HH


Windsor:

t: 01753 868754

Cardiff:

t: 02920 782628

e: info@theskinclinic.com

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PATIENT TESTIMONIALS

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The Wellfield Skin Clinic is a division of Berry Medical Solutions Ltd. Company Number 06804947. Registered in England and Wales.

CANCELLATION POLICY

  • 1.1 Cancellations must be made 48hours before the time of the appointment. For example, if the appointment is on a Thursday, the cancellation must be made on the Tuesday, before the scheduled time, to avoid losing a paid follow-up, or incurring a charge for a late cancellation (standard follow-up fee £45.00). A reminder is sent 3 days before the appointment. 

  • 1.2 Cancellations for a Monday must be made on the Thursday before the weekend to allow for the possibility of the appointment being offered to someone on our waiting list.

  • 1.3 Extenuating circumstances may be considered, but repeat cancellations and rescheduling of appointments at short notice will incur a charge. A one-off cancellation with prior notification to the clinic in unlikely to be subjected to this policy.

 
 

NEW CLIENTS

  • 2.1 A £15.00 is usually payable on booking your first ever appointment. This is due to a higher cancellation rate for first time appointments. We regrettably have implemented this policy as the cumulative amount of administrative work and lost clinic time has a significant overall impact and cost to services.

  • 2.2 The £15.00 is however part of the initial consultation fee in normal circumstances. This means that a consultation fee of £45.00 would leave £30.00 to be paid on attendance. If this is a redeemable consultation fee, the full amount would still be applicable to services or treatment as normal.

  • 2.3 If adequate notice is not given for a cancellation, as per paragraph 1.1, the £15.00 booking fee will not be refunded or redeemable.