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  • What are the payment options?
    We accept cash and all major credit cards, including American Express. We do not except bank transfers or cheques unfortunately.
  • Is there parking at the clinic?
    There is available parking at both our clinics. The Windsor clinic has a limited number of spaces in front of the clinic, and further street parking. The Cardiff clinic has on street parking. Once you know where we are, finding a space to park is rarely an issue.
  • Who we share your data with
    We will not release your personal information to third parties unless we have your permission or are required by law to do so (please see below). You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Wellfield Skin Clinic.
  • How long we retain your data
    Personal information data is held for 10 years. If you leave a comment on thwe site, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  • What rights you have over your data
    If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • Where we send your data
    Visitor comments may be checked through an automated spam detection service.
  • How we protect your data
    All paper records are kept in locked filing cabinets. Electronic information including photos are stored on electronic devices protected by passwords.
  • What data breach procedures we have in place
    Although rare, situations may arise that require confidentiality to be breached. These include times when there is a risk to an individual, employee or public or when it is against the law to withhold the information. In these circumstances information may be divulged to external agencies e.g. police, social services.
  • Chaperones for Consultations and Examinations
    Please refer to our leaflet below: .

CANCELLATION POLICY

  • 1.1 Cancellations must be made 48 hours (2 business days) before the time of the appointment. Late cancellations will forfeit a pre-paid follow-up, or incur a charge of £45.00.

  • 1.2 Cancellations for a Monday must be made on the Thursday before the weekend to allow for the possibility of the appointment being offered to our waiting list.

Cancellation Policy
New Clients

NEW CLIENTS

  • 2.1 A £45.00 is usually payable on booking your first appointment. 

  • 2.2 The £45.00 is part of the initial consultation fee in normal circumstances. 

  • 2.3 If inadequate notice is given for a cancellation, as per paragraph 1.1, the £45.00 booking fee will not be refunded or redeemable.

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