What's the difference between Botox® and fillers?

Botox® is a medicine in liquid form that is injected into the muscles of the area for treatment. It worked directly in this location to caused reduction in the muscle contraction. It takes up to 4 days to takes its effect and usually has full effect at 2 weeks. It’s mechanism of action is to block nerve impulses at the junction between the nerve and muscle. It is usually used around the eyes and forehead, and rarely around the mouth, and never within the lips themselves. Filler is a gel like product which is injected into an area needing volume. It is based on compounds naturally occurring in the body, and is therefore very compatible and has a low risk of allergy or adverse reaction. It is commonly injected into the lips, cheeks and nose for a volumising or contouring effect. Its dissolves over time as the body would naturally turn-over and renew tissues in the skin.

Do treatments hurt?

Pain is not a common experience in the clinic. There are some procedures which are more uncomfortable than others, but overall they are very comfortable, and people rarely have any problems. Moreover, many Dermal Fillers now have local anaesthetic combined with them for a numbing effect as they are administered. For most sensitive areas we will often use Local Anaesthetic cream to numb the area being treated. For Botox® treatment we use some of the small needles available, and people are pleasantly surprised at how pain-free the treatments are.

What happens if I don’t like the result?

With adequate discussion about the likely results, and expectations, this is rarely a situation we find ourselves in. Despite this, there may be people who feel that Botox® was too effective in reducing movement, and that they want more expression. The good news is that the effects wear off, and if a more subtle look is wanted, lower doses can be used in future. In regards to Dermal Fillers, we use a range of fillers, most of which are made from Hyaluronic Acid. This type of filler can be dissolved if the results are unfavourable. The effect would be to dissolve the filler in its entirety, going back to square one. To date we have thankfully never had to do this for any of our clients.

Do I need to take time off work to recover?

In a word, No. But some clients will choose to have their treatments on a day when they may not have important social events closely following, or when they have a day off work anyway. Botox® treatments do not need time off as there is usually minimal redness at the injection sites which resolves in a couple of hours. Some filler treatments can leave some bruising, and we would usually advice of this at the initial consultation

How noticeable are the treatments afterwards?

Treatments are aimed to give the results desired by each client. Many clients don’t want the effects to be obvious, and they are very pleased when other don’t know they have had something done, but thing they are looking well or different in some way. Treatments in certain areas can be very obvious, especially if there is initial swelling. For example in lip filler treatment, swelling can be significant over the first 24hours, and then settle down; sometimes with clients wishing it hadn’t settled quite so much. Top-ups are always an option in those cases, and we prefer not to put too much at the outset. Adding more is much easier than taking away.

Will I need to have the treatment repeated?

We use Botox® and non-permanent filler, which is the industry standard practice. The nightmares seen with Collagen and Silicone implants and fillers are thankfully a thing of the past. Treatments do therefore need repeating, although the duration of effect is impressive and gives good value for money overall.


What are the payment options?

We accept cash and all major credit cards, including American Express. We do not except bank transfers or cheques unfortunately.

Is there parking at the clinic?

There is available parking at both our clinics. The Windsor clinic has a limited number of spaces in front of the clinic, and further street parking. The Cardiff clinic has on street parking. Once you know where we are, finding a space to park is rarely an issue.


  • 1.1 Cancellations must be made 48 hours (2 business days) before the time of the appointment. Late cancellations will forfeit a pre-paid follow-up, or incur a charge of £45.00.

  • 1.2 Cancellations for a Monday must be made on the Thursday before the weekend to allow for the possibility of the appointment being offered to our waiting list.



  • 2.1 A £45.00 is usually payable on booking your first appointment. 

  • 2.2 The £45.00 is part of the initial consultation fee in normal circumstances. 

  • 2.3 If inadequate notice is given for a cancellation, as per paragraph 1.1, the £45.00 booking fee will not be refunded or redeemable.